Sometimes at the close of a church service or conference, you’ll see an item on the agenda called a “sending message.” Usually, it’s an opportunity to leave the audience with some final thoughts before sending them back out into the … Read More →

“That was a good question,” I said, nodding. That was a good question. I love those words. I’m also frequently stumped in the moments that follow those words because, to me, a good question is one that makes me both … Read More →

There’s nothing like a global pandemic to spur media consumption. At this point, I’ve binged almost everything from classics like The Sopranos (yes, I’d never seen it) to pop-culture kitsch like Tiger King to phenomenal new shows like The Queen’s … Read More →

At this point, it goes without saying that COVID-19 has changed everything. Especially the way we communicate with one another at work. Since the onset of the global pandemic, there’s been a sharp uptick in remote work, which means nearly … Read More →

When I teach business communication, I ask students to complete what I call a “CommBook.” This is simply a journal of professional communication that they observe in the world around them that reinforces lessons from class. The entries can be … Read More →

For me, every day is President’s Day. I’ve been a fan of presidential history since childhood. Like many, it began with a grade-school fascination with the Civil War and World War II history. This led to deep dives on Abraham … Read More →

Case studies provide accessible examples for teaching and learning. That’s why we analyze them in business and in business schools. However, useful case studies aren’t always formal articles in professional journals. Sometimes they’re right in front of you. One of … Read More →

Inbox zero. Maybe you’ve heard of it. Maybe you love it. Personally, I hate it. I think it’s contributing to the downfall of modern civilization. Okay, maybe that’s a stretch. But it’s making us bad writers at a time when—distracted … Read More →

Recently my wife sent me a text that said, “You’ve ruined me.” In the pantheon of spousal communication, this didn’t seem great at first glance. However, as I came to discover, it was intended as a compliment. In fact, it’s … Read More →

“I’m not sure what to do with my hands,” confesses Will Ferrell as the titular character in the NASCAR parody Talladega Nights: The Ballad of Ricky Bobby, as he awkwardly moves his hands during a TV interview. These words ring … Read More →