As family and friends gathered in new ways to celebrate Thanksgiving this year, we were dealt another tragic loss with the death of retired Zappos CEO Tony Hsieh. The pain is especially acute because of what he stood for in … Read More →

Like many marketers, I’m a list person. I make lists to solve problems. I make lists to make sense of the world. At any given moment, I’m surrounded by a series of lists. I’ve got long-term lists of where I … Read More →

Each one of us has an artist inside, dying to escape. Recently I found myself using this expression only to have a peer push back a bit, questioning whether or not all of us indeed posses an inner-artist. This caused … Read More →

The holiday season brings many gifts including lots of special time with friends and family. How could there possibly be a downside to this? While some businesses close over the break, most stay open and for many this season is … Read More →

In the past couple of weeks, I’ve flown twice. Each time I was seated directly behind a young child in the 2-3-year-old range. The two kids’ behavior at take-off couldn’t have been more different. Though quite normal, the first boy … Read More →

Why is it so hard to go on vacation? I had this thought recently on vacation of all places. While melting into the hot tub I let go and actually let my mind drift away. As I sat, I was … Read More →