We all claim to have values, but do we actually know how to use them when the stakes are high? Paul Ingram, the Kravis Professor of Business at Columbia Business School and author of What Do You Really Stand For?, joins us to dismantle the “corporate poster” approach to values. He shares a research-backed framework for identifying your true North Star and, more importantly, how to turn those abstract ideals into a practical tool for better leadership and more authentic brand storytelling.
What You’ll Learn in This Episode
- The critical difference between your espoused values and the actual values-in-use that drive your behavior
- Why limiting your organizational values to five or fewer is the key to making them operative and memorable
- How to navigate the inherent conflict of values without damaging your team’s culture or relationships
- The specific role of “value stories” as the most credible way to express and build trust around your principles
- Practical implementation techniques from Slack emojis to using personification and archetypes like Miles Davis
Episode Chapters
- (00:00) Intro
- (01:31) The disconnect between posters and practice
- (03:15) The power of simplicity and the five-value limit
- (05:33) Addressing skepticism with empirical evidence
- (07:41) Creating an inclusive process for cultural ownership
- (11:39) Using values as a tool for productive conflict resolution
- (14:39) Storytelling as a bridge to credibility and trust
- (17:16) Practical techniques for daily implementation
- (22:54) Sharpening your labels and the importance of vocabulary
- (25:54) A brand that makes Paul smile
About Paul Ingram
Paul Ingram is the Kravis Professor of Business at the Columbia Business School and a renowned expert on leadership and organizational culture. He has received Columbia’s highest recognition for teaching, the Presidential Award for Excellence in Teaching, as well as the Dean’s Award for Teaching Excellence, and thirteen teaching awards voted by graduating students at Columbia and Cornell Universities. An empirical social scientist by trade, Paul has spent two decades researching how values influence performance at both the individual and organizational levels, resulting in more than one hundred published articles and books.
What Brand Has Made Paul Smile Recently?
Paul finds joy and a boost of creative energy in the Italian clothing brand Etro. He appreciates the brand’s aesthetic—often featuring paisley prints and plaid foundations—noting that it has become a core part of his professional identity and a personal reminder of his own value of creativity.
Resources & Links
- Connect with Paul on the Columbia Business School website.
- Check out his book, What Do You Really Stand For?
- We also discussed my work around values stories. Here’s a link to a Harvard Business Review article I wrote on this.
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Until next week, I’ll see you on the Internet!
