Tag Archives: social media staffing
Social Media Unicorns + Monica Lewinsky Joins Twitter
October 24, 2014
This week on Social Brand Chat presented by KXIC we discussed a question from Marina Byezhanova, who told us that one of her biggest social media staffing challenges was finding the right people. Let’s chat about this.
Inside Hy-Vee’s Social Media Command Center
December 27, 2012
As social media continues to become an increasingly critical brand touch point, many organizations are finding value in implementing a social media command center for listening and responding to customers’ needs. One such company is grocery chain Hy-Vee. Recently Larry … Read More
How Soon Should Your Brand Respond on Social Media?
September 10, 2012
During a recent talk on social media engagement I was asked, “How soon should you respond to an issue on social media?” I replied, as everyone knows, that the optimal social media response time is 11 minutes, 3 seconds. Duh. … Read More