Tag Archives: social media monitoring
Are You Listening?
May 2, 2013
It’s admittedly a tired stereotype. In TV shows and movies we are beaten over the head with images of the therapist repeating questions back to the patient for comic effect. “What do you think about that?” As a fictitious talk … Read More
3 Steps to Deal with Upset Customers on Social Media
July 2, 2012
One of the most common objections heard from businesses considering social media is that “people will say bad things about our brand.” When hearing this, marketers often politely remind the boss or client that these conversations about the brand – … Read More
Tawlk About Social Media Monitoring (Interview)
May 21, 2012
Brands no longer have a choice on whether or not to ‘get social.’ The cold, hard truth is that all brands are now social as conversations are already taking place whether or not you chose to engage. The first frontier on … Read More